The state's planned shift to a next-generation 911 system that accepts emergency messages via mobile texts, video and Web-based platforms such as Skype in addition to phone calls will increase residents' monthly phone bills.
The State 911 Department is petitioning to raise its monthly enhanced 911 surcharge, which is tacked on to consumers' phone bills, from 75 cents per line/phone to $1.25.
The agency in August hired General Dynamics Information Technology to design the new 911 system to replace an antiquated, analog-based one that it says is largely unchanged since its 1968 debut.
"Our objective is to be prepared to handle anyone's emergency," said spokesman Terrell Harris. "All situations are different. People react to emergencies differently. Kids don't even make phone calls — they text."
The next-generation 911 network, expected to be in place by June 30, 2016, has an initial startup cost of about $56 million for emergency calling equipment and new software systems, with an average projected annualized cost of about $21.5 million to support it.
The surcharge hike requires state Department of Telecommunications and Cable approval. The 75-cent surcharge has been in place since 2008.
The State 911 Department receives all of its funding from the surcharge, which generated $75 million in fiscal 2014. "This revenue is deposited into a dedicated fund to provide for the cost of the enhanced 911 program, which includes the operation of the emergency services network," Harris said. The department also provides grants to municipal and regional public safety answering points to train and maintain staff.
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